Returns and Refunds

When and how can I apply for a Return & refund?

If your order is still under "To Receive" tab, please proceed to request for return/refund if you:

  • Did not receive the order
  • Received an incomplete product (missing quantity or accessories)
  • Received the wrong product(s) (e.g. wrong size, wrong colour, different product)
  • Received a product with physical damage (e.g. dented, scratched, broken)
  • Received a faulty product (e.g. malfunction, does not work as intended)

*Note: If your order is completed, can I still raise return/refund request?".

How do I request for Return / Refund ?

kindly note that you may only raise Return/Refund request after the order has passed Estimated Delivery Date or once the order has been delivered.

  • SOON ...