Help Center

Business Management

About Isellx

ABOUT DELIVERY

1-USER IDENTITY

Register your account and information for identify.

2-ONLINE SHOPPING

Choies your product in website and follow the payment rol.

3-SHIPPING

You will get sms after purchase to follow your order shipping.

4-DELIVERY

The final step to get your order, 1-2 weeks after purchase

When will I receive my order?
  • After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
    After your order is verified, you can expect to receive your order within the following time frame:
  • Metro areas: 1 - 6 working days (except Sunday and holidays)
  • In Non-Metro areas: 3 - 10 working days (except Sunday and holidays)


I ordered multiple items, but I only receive ONE (1), where are my other items?
  • If you ordered from multiple sellers in one order then you will receive your order in separate parcels. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each part of your order to make sure you are not missing anything. Please reach out to us at www.lazada.com.my/contact if you find some items missing in your parcel with your order number and the missing item's name. We will investigate the matter for you right away. You can also check the status of each of your items online with our Order Tracking tool.


How do I check delivery lead time of a product?
  • Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.